Technical Customer Service Associate at IDEX

Explore an exciting role as a Customer Service Representative with IDEX in Waterloo, ON. This position is perfect for those passionate about technical sales and customer support. In this essential role within the Value Stream, you'll manage customer interactions while collaborating with our global teams and Channel Partners.

Responsibilities include processing customer orders, updating customers regarding their orders, and handling warranty claims. Bring your customer obsession and experience in a technical environment to succeed. Key Responsibilities: • Confirm compliance of all customer purchase orders • Perform order entry and maintenance according to procedures • Collaborate with value stream teams on order processes • Keep customers informed about their order statuses • Manage warranty claims and Return Materials Authorizations Requirements: • 2-4 years proven experience in customer service • Relevant post-secondary education or equivalent experience • Strong ability to communicate both verbally and in writing • Proficiency in ERP systems and Microsoft Office necessary • Prior experience in a manufacturing setting is a plus Join IDEX in Waterloo and contribute to exceptional customer service while advancing your career. #J-18808-Ljbffr