Operational Customer Service Associate Role

Drive customer satisfaction as an Operational Customer Service Associate at Griffith Foods in Alsip, Illinois. This position focuses on customer support, data analytics, and supply management. At Griffith Foods, your primary responsibility will be to handle customer inquiries for the local India facility while managing order placements and logistics.

This role requires proficiency in data analysis and MS Excel for reporting and ensuring all customer needs are efficiently met. The ideal candidate should be detail-oriented and possess strong problem-solving skills to navigate customer queries and complaints. Key Responsibilities: • Monitor inventory and anticipate supply needs • Resolve customer complaints according to defined timelines • Share insights and trends with the sales team • Collaborate with various departments for smooth operations • Prepare reports required by management Requirements: • Degree in Business Management or related field • At least 3 years of customer service experience • Expertise in MS tools and ERP systems • Detail-oriented and organized • Excellent English communication skills Become an essential part of our customer service team at Griffith Foods, facilitating operational success. #J-18808-Ljbffr