Senior Bilingual Customer Service Role

Join Nissan in Mississauga, ON as a Senior Bilingual Customer Service Representative. Lead training sessions, resolve escalated issues, and provide top-tier support in a hybrid work environment. This full-time role requires a Bachelor's degree or College diploma in Business.

You will drive customer satisfaction by assisting your team with solutions for customer and dealer concerns. Key tasks include monitoring workflows, ensuring quality service, and promoting effective communication within the team. Key Responsibilities: • Support customer service representatives with solutions • Conduct training on policies and procedures • Verify work completed by team members • Handle escalated customer inquiries and correspondence • Monitor workflow for timely responses to customers Requirements: • Bachelor's degree or College diploma in Business preferred • Minimum High School Diploma with 1-3 years in customer service • Proficient in Word, Excel, and Outlook • Strong written and verbal communication skills • Excellent organization and time-management abilities Utilize your bilingual skills and customer service expertise to enhance the experience of Nissan's customers in Mississauga. #J-18808-Ljbffr