Customer Service Representative Bilingual Role

Be part of the Ontario Cannabis Store team in Toronto as a Bilingual Customer Service Representative. This role emphasizes customer relationships and effective communication in both English and French across various channels. As a CSR, you will provide top-tier service, assist with order processing, and enhance the customer experience through comprehensive support.

Your 2+ years of experience in customer service, especially from a call center environment, will be vital. You'll address inquiries, monitor order fulfillment, and guide customers while tracking service performance. Key Responsibilities: • Provide responsive support via phone, email, and live chat • Manage customer inquiries efficiently • Collaborate on order processing with multiple teams • Proactively resolve order issues and escalate complex cases • Maintain thorough CRM records of customer interactions Requirements: • Secondary School completion in a relevant field • Bilingual in English and French • 2+ years of call center customer service experience • Strong problem-solving skillset • Superior customer relationship development skills Bring your communication prowess and customer service expertise to the Ontario Cannabis Store's dynamic team. #J-18808-Ljbffr