Front Office Executive
Drikveda Eye Hospital
Job Description
Location: BengaluruEmployment Type: Full-timeDepartment: Front Office / Patient Experience
About UsWe are a patient-centric eye hospital committed to delivering high-quality ophthalmic care with compassion, efficiency, and professionalism. We are looking for a friendly, organized, and service-oriented Front Office Executive to ensure a smooth and welcoming experience for patients and visitors.
Key ResponsibilitiesWelcome patients and visitors in a professional and courteous mannerHandle patient registration, appointments, and follow-up schedulingManage incoming calls, patient inquiries, and appointment coordinationMaintain accurate patient records and front desk documentationCoordinate with doctors, optometrists, counselors, and billing teams for seamless patient flowAssist patients with billing, insurance, and payment processesEnsure reception and waiting areas are clean, organized, and patient-friendlyGuide patients regarding consultations, diagnostics, surgeries, and hospital servicesHandle walk-ins, emergency cases, and patient concerns calmly and efficientlyMaintain confidentiality of patient information and adhere to hospital protocols
Required Skills & QualificationsBachelor's degree or diploma in any discipline1-3 years of front office/reception experience, preferably in a hospital or clinicExcellent communication skills in English and Kannada (Hindi is an added advantage)Strong interpersonal and customer service skillsBasic computer proficiency and familiarity with hospital management software/MS OfficeGood organizational and multitasking abilitiesProfessional appearance and positive attitude
Preferred QualificationsExperience in healthcare, eye hospital, or diagnostic center operationsKnowledge of appointment systems, billing, and insurance coordinationAbility to manage patient interactions empathetically in a fast-paced environment
What We OfferProfessional and growth-oriented work environmentExposure to advanced eye care operationsTraining and career development opportunities