Center Manager - Mediclinic

Over the past 17 years, Medanta has created an unrivalled impact in delivering world class multi-specialty care for patients in India. We have hospitals in Gurgaon, Lucknow, Patna, Indore and Ranchi. In addition, we have clinics in Defence Colony (South Delhi), Cybercity & Subhash Chowk (Gurgaon), and at the Delhi Airport.

Medanta is constantly growing and has also ventured in Retail vertical through Diagnostics (Laboratory Services) and Pharmacies. We also have also launched homecare services. We further plan to scale up existing facilities and expand into a few more geographical areas and also identify new avenues (Academics - Medical College) within the Healthcare eco-system.

As we continue to scale and grow into new geographies, explore innovative methods of healthcare delivery, we are looking to hire exceptional talent to achieve our vision and grow in the process to achieve their professional aspiration.

Role SummaryCenter Manager is responsible for the overall operations, administration, and performance of the mediclinic providing OPD (Outpatient Department) and PHC (Primary Health Care) services. The role ensures efficient service delivery, regulatory compliance, patient satisfaction, driving patient referrals to the hospital, maintaining alignment with the hospital's protocols, brand, and strategic objectives The role is responsible for achievement of business and healthcare outcomes. The Center Manager acts as the key point of coordination between medical staff, patients, and management

Key Responsibilities

Oversee day-to-day operations of the clinic including OPD and EHC servicesEnsure smooth patient flow, registration, consultation, diagnostics, and pharmacy servicesManage and supervise clinical and non-clinical staff, including scheduling and performance monitoring.Ensure compliance with healthcare regulations, safety standards, and clinical protocolsMonitor inventory of medical supplies, medicines, and equipment; ensure timely replenishmentHandle patient grievances and ensure high levels of patient satisfaction, manage patient experience to reflect the hospital's brand and service standards.Coordinate with doctors, nurses, and allied healthcare professionals for effective care deliveryMaintain accurate records, reports, and MIS related to operations, patient data and financialsManage clinic financial performance including revenue, billing accuracy, and cost control.Drive revenue targets, cost optimization, and overall center profitabilityImplement quality improvement initiatives and standard operating procedures (SOPs)Liaise with local authorities, vendors, and partners as requiredEnsure hygiene, infection control, and safety protocols are strictly followed.Act as the liaison between the clinic and the parent hospital for referrals, escalations, and coordination

Key Performance Indicators

OPD footfall growthRevenue generation vs. targetsCost control and operational efficiencyTurnaround time for patient servicesPatient satisfaction scores and feedback ratingsInventory management efficiency (stock-outs, wastage control)QualificationsBachelor's degree in Healthcare Administration, Hospital Management, Business Administration, or related field.Master's degree (MHA/MBA - Healthcare) preferred.Experience & Desired Skills

8-12 years of experience in healthcare operations, preferably in clinics, hospitals, or PHC setupsStrong understanding of OPD workflows.Leadership and team management skillsStrong coordination and stakeholder management skillsGood knowledge of healthcare regulations and compliance requirementsExcellent communication and interpersonal skillsProblem-solving and decision-making abilityFinancial acumen and basic understanding of budgeting and P&LProficiency in MS Office and hospital/clinic management softwareAbility to work in a fast-paced, patient-centric environment