Business Director / Account Director - B2B Marketing Agency

About ZensciencesZensciences is one of the largest independent B2B marketing agencies, working withglobal enterprises and fast-growth technology companies. We blend creativity,digital, advisory, and storytelling to help brands build relevance, reputation, andrecall in complex B2B environments.

Role OverviewThe Business Director/ Account Director will own and lead a portfolio of enterpriseB2B accounts - driving growth, delivery excellence, operational efficiency, andlong-term client partnerships. You will manage client relationships, lead cluster/account teams, oversee delivery quality, drive account growth, and ensure the business unit operates efficiently and profitably. The role requires someone who is equally comfortable navigating CXOconversations, solving delivery problems, leading teams, and identifying growthopportunities within existing relationships.

Key Responsibilities1. Business Ownership & Account GrowthOwn revenue, profitability, and overall health of a portfolio of B2B enterprise accountsIdentify opportunities for cross-functional expansion across brand, digital, web, content, social, video, and experiences

• Client Partnership & Strategic LeadershipBuild trusted relationships with marketing leaders, business stakeholders, and leadership teams on the client sideBring proactive thinking, strategic recommendations, and contextual problem solving into conversations
• Delivery &Operational ExcellenceEnsure high standards of quality, responsiveness, and consistency across all engagementsEstablish strong operational cadences across reviews, planning, prioritization, and reportingReduce delivery inefficiencies, rework, and operational gaps across accounts
• Team Leadership and Capability BuildingLead and mentor Account Managers, and cross-functional delivery teamsBuild a culture of ownership, responsiveness, collaboration, and accountabilityHelp teams improve in client management, communication, planning, and problem solvingSupport hiring, capability development, and succession planning within the business unit
• Business Planning &VisibilityMaintain clear visibility into account health, delivery risks, margins, and team bandwidthBuild structured reporting mechanisms and operational reviews with leadership
• Problem Solving & Escalation ManagementHandle complex delivery, client, and operational issues calmly and effectivelyCreate solutions that strengthen both client trust and operational sustainability

Desired Skills & Experience9-12+ years of experience in account management, client leadership, or business leadership within a marketing, branding, digital, or integrated agency environmentStrong understanding of B2B marketing and enterprise client environmentsExperience managing large, complex accounts involving multiple stakeholders and service linesProven ability to lead teams and drive account growth through relationship depth and delivery qualityHigh ownership and operational mindset with the ability to independently drive decisions and momentum across accountsComfortable working across creative, digital, content, web, social, and production teamsExcellent communication and stakeholder management skillsCalm under pressure, highly accountable, and capable of managing ambiguity

Must-HavesPrior experience managing enterprise or global B2B accounts within an agency environment or part of an enterprise marketing teamStrong track record of growing and retaining client relationshipsExperience managing teams and cross-functional delivery environmentsStrong commercial awareness across revenue, margins, utilization, and account planningAbility to balance strategic thinking with hands-on operational leadership

Why Join UsAt Zensciences, you won't just manage accounts - you'll help build and shape long-term client partnerships across some of the world's leading B2B and technologybrands. This role offers the opportunity to lead meaningful business units, influence howwork gets delivered, mentor strong teams, and help define what a modern B2Bagency can look like.