Technical Support Specialist (Mississauga)

Job Title: IT Technical Support Specialist

Location: Mississauga, ON

Employment Type: Full-Time

Department: Information Technology

Reports To: IT Manager / Service Desk Lead

Company Overview

We are committed to delivering reliable technology solutions that support our teams and customers. We are currently seeking a skilled IT Technical Support Specialist to join our IT department and provide high-quality technical assistance across the organization.

Position Summary

The IT Technical Support Specialist is responsible for providing first- and second-level technical support across the organization, including troubleshooting, installation, configuration, and maintenance of IT systems, hardware, and software. This role includes hands‑on support for end‑user devices and workplace technology.

Key Responsibilities

• Provide technical support for hardware, software, network, and peripheral issues
• Install, configure, and maintain desktops, laptops, PC monitors, printers, scanners, and other IT hardware devices
• Set up and deploy new user workstations, including physical hardware setup and cable management
• Respond to and resolve help desk tickets in a timely and professional manner
• Troubleshoot and resolve issues related to Windows operating systems and standard business applications
• Support network connectivity issues (LAN, Wi‑Fi, VPN)
• Perform user account management including setup, password resets, and access permissions
• Assist with onboarding and offboarding of employees, including full workstation setup and hardware provisioning
• Maintain accurate documentation of IT assets, configurations, and support activities
• Escalate complex technical issues to senior IT staff or external vendors when required
• Assist with routine maintenance, updates, and system patching

Required Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field
• 1–3 years of experience in IT support or service desk role
• Hands‑on experience installing and troubleshooting PC hardware including monitors, printers, and peripherals
• Strong knowledge of Windows operating systems (Windows 10/11)
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP)
• Experience with Microsoft 365 support and administration
• Familiarity with IT ticketing systems (Zoho etc.)
• Strong troubleshooting and problem‑solving abilities
• Excellent communication and customer service skills

Preferred Skills

• Experience with Active Directory and Group Policy
• Knowledge of virtualization technologies (VMware / Hyper‑V)
• Basic scripting knowledge (PowerShell or similar)
• IT certifications such as CompTIA A+, Network+, or Microsoft Fundamentals
• Experience supporting multi‑device office environments

Soft Skills

• Strong customer service mindset
• Ability to work independently and collaboratively
• Valuable organizational and prioritization skills
• Professional demeanor when supporting non‑technical users

Benefits

• On‑site parking