Technical Support Representative at MCI

Enhance your technical support career with MCI in Sydney, NS. Provide frontline assistance to customers with a mix of robust analytical skills and clear communication across various platforms. MCI is seeking a Technical Support Representative to join their team.

In this key role, you will deliver first-level support via phone, chat, or email, helping customers troubleshoot technical issues effectively. This position prioritizes technical aptitude and a proactive approach to customer satisfaction. Key Responsibilities: • Provide first-level technical support through various channels • Troubleshoot hardware and software connectivity issues • Document technical issues and solutions accurately • Escalate unresolved problems to senior support teams • Stay updated on product knowledge and procedures Requirements: • Must be 18 years or older • High school diploma or GED required • Fluent in English and Spanish • Understanding of computer systems and troubleshooting techniques • Previous technical support experience preferred Leverage your technical expertise to enhance customer experiences at MCI in Sydney. #J-18808-Ljbffr