Solutions Engineer

Sales Engineer

TrendAI™, the global AI security leader and enterprise business unit of Trend Micro, empowers organizations with full AI visibility and consolidated security. At TrendAI™, we’re always seeking exceptional talent who want to collaborate with the best and push boundaries together.

Responsibilities

• Listen to customer problems, work with the sales team, and demonstrate a solution.
• Provide Proof of Concept services to pre‑sales clients and maintain ongoing customer relationships.
• Conduct ongoing technical touchpoints and health checks with existing customers.
• Work in a fast‑pace environment with minimal supervision.
• Share best practices with other Sales Engineers to enhance quality of service and efficiency.
• Develop subject‑matter expertise in assigned products and solutions.
• Travel regionally for customer‑facing activities, marketing events, and user group events.
• Channel feature requests to Product Management to enhance Trend Micro products.
• Deliver partner presentations, events, and webinars.

Qualifications

• Computer Science degree or diploma, or a combination of education and pre‑sales experience in security software and systems.
• Experience working with Microsoft and Linux software and systems.
• Solid multi‑tasking, troubleshooting, and problem‑resolution abilities.
• Self‑starter with the ability to quickly learn new concepts and technology using self‑paced learning management platforms.
• Strong verbal and written communication skills, customer service, account management, and negotiation skills, with the ability to interface with a diverse set of clients including administrators and C‑level executives.
• Preferred Sales Engineering experience of 2–5 years.

Desired Certifications & Training

• AWS, Microsoft Azure, or Google Cloud certifications.
• ECIH – Certified Incident Handler.
• CISSP – Certified Information Systems Security Professional.
• Linux/Solaris/UNIX System Administration.

Technical Knowledge

• Anti‑malware, intrusion detection and prevention, data loss prevention, file integrity monitoring, email and web security, syslog, SIEM solutions.
• Understanding of MITRE ATT&CK framework and/or security operations center (SOC) functions.
• Experience with Infrastructure as Code (IaC) tools such as CloudFormation, Terraform, etc.

Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family‑care leave status, veteran status, marital status, sexual orientation, or gender identity.