Social Media Support Specialist – On-Site

Location: Porto, Portugal
Work Model: On-Site
Start Date: 19 March 2026
Salary: €1,100 gross x14 months

About the Role

We are looking for a Dutch-speaking Social Media Support Specialist to join a dynamic team in Porto.

In this role, you will support users and handle social media-related inquiries, ensuring high service quality and adherence to platform guidelines.

Working Schedule

Monday to Sunday – 08:00 to 17:00 or 09:00 to 18:00

2 rotative days off per week

Evening shift planned in the future: 13:00 – 22:00
Later possibility (TBC by client): 24/7 rotational schedule

Flexibility is required.

Responsibilities

Provide support via social media platforms and related channels

Handle user inquiries and resolve issues efficiently

Monitor and respond according to platform policies

Ensure high customer satisfaction and service quality

Requirements

Fluent Dutch (C1–C2)

Ability to work rotational shifts, including weekends

Team-oriented with a proactive mindset

Whats Offered

Stable on-site position in Porto

Salary package: €1,100 x14 months

International and multicultural environment

If you have contact centre experience and are passionate about social media support, this could be your next opportunity