IT Intern

Role Overview Fluence is looking for an IT Service Desk Intern to support and enhance internal IT support services. This role provides hands‑on experience in a professional IT environment, working with Microsoft 365, ServiceNow, and enterprise infrastructure. Responsibilities Provide technical support for hardware and software in a Microsoft 365 environment Assist in setting up and deploying desktop computers (Windows and Mac) Support user account management activities in Active Directory Help with procurement and distribution of IT equipment Assist with Office 365, SharePoint, and ServiceNow‑related tasks Contribute to and maintain knowledge base documentation in ServiceNow Support hardware and software inventory management Assist in troubleshooting audio/video conferencing systems Support administration of core hosted applications Collaborate with local IT vendors and internal teams Key Qualifications & Experience Currently pursuing or recently completed a degree in IT, Computer Science, or a related field Basic understanding of Microsoft Windows and/or Mac OS Familiarity with Microsoft 365 (Office applications, Teams, Outlook) Interest in IT support, troubleshooting, and end‑user services Basic understanding of networking, device management, or identity management is a plus Strong problem‑solving skills and willingness to learn Good written and verbal communication skills Ability to work on‑site in the Erlangen office What You’ll Gain Hands‑on experience in an enterprise IT environment Exposure to tools like ServiceNow, Active Directory, and Microsoft 365 Opportunity to work with experienced IT professionals in a global company Practical knowledge of IT support processes and systems #J-18808-Ljbffr