HR Admin

Position Summary: The HR Admin and coordinator plays a vital role within the HR Shared Services team ensuring operational excellence and seamless employee experiences across key HR functions. In collaboration with the HRSS Manager and cross-functional teams, this role supports the efficient delivery of HR processes, systems, and services, with a focus on Talent Acquisition, Onboarding, and employee experience. This role requires exceptional organizational skills, attention to detail, and a customer-centric mindset to address employee inquiries and ensure service-level agreements (SLAs) are met consistently.

Position Details: Client Relationship Management Partner with HRSS leadership and Center of Excellence (COE) teams to deliver high-quality HR services that align with organizational goals. Serve as the first point of contact for employees, addressing inquiries related to HR processes and systems. Maintain consistent communication with stakeholders, providing updates on HRSS initiatives, escalations, and resolutions.

HR Operations Support Assist in drafting, updating, and maintaining HR-related documentation, such as process guides, FAQs, and knowledge base articles. Support the Talent Acquisition team to schedule virtual and in-person interviews, initiate and monitor background checks, complete hire events, and conduct all required follow-up through the hiring process. Monitor and manage recruiter/employee requests through the HR platforms, ensuring timely resolution and adherence to SLAs.

Perform data entry and maintain accuracy within HR systems (e.g., Workday, ServiceNow), ensuring compliance with internal and external requirements. Process Improvement Collaborate with HRSS leadership to help identify opportunities for process optimization and automation. Assist in testing and implementing new tools and processes to enhance the employee experience.

Qualifications (Knowledge, Skills, and Abilities): Bachelor's degree in Human Resources, Business Administration, or a related field. A minimum of 1 years of experience in HR operations, shared services, or a similar role. Proficiency in HR systems (e.g., Rooster, Workday, ServiceNow) and Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Experience supporting HR operations in a global or multi-regional environment. Familiarity with process improvement methodologies and tools a plus(e.g., Lean, Six Sigma). Strong organizational and time-management skills, with a proven ability to handle multiple priorities in a fast-paced environment.

A collaborative mindset with a high degree of self-awareness and adaptability to navigate challenging situations. Resourceful in identifying and addressing potential issues before they escalate. Skills: HR Administration TA coordination Workday WHJS1_NI