Director - Microsoft Dynamics 365 CRM

Location: Mumbai

Experience: 12+ years

Practice: Digital Platform – Microsoft D365 (CRM / Power Platform ) / AI Business solutions

Role Overview:

We are seeking a strategic and experienced lead role for Microsoft D365. This role will focus on driving the implementation of Microsoft Dynamics 365 (D365-CRM) solutions and Power Platform, for domestic clients.

The ideal candidate will have a proven track record in consulting, exceptional leadership skills, and a passion for delivering innovative solutions that enhance customer satisfaction.

Key Responsibilities:

• Lead and deliver CRM solutions using Microsoft D365 and Power Apps
• Preferably having COPILOT based scenarios implementation / POC executed
• Collaborate closely with Microsoft and clients to co-create solutions
• Engage with stakeholders to understand business needs and translate them into technical solutions
• Drive delivery and pursue opportunities in the Indian market independently
• Build and maintain strong client relationships to ensure high satisfaction levels

Required Skills & Experience:

• Proven experience in Microsoft Dynamics 365 CRM – Customer Experience and Power Platform
• Strong domain knowledge in manufacturing and non-financial services
• Demonstrated track record of delivering enterprise-grade CRM solutions
• Ability to work independently and manage client engagements
• Strong understanding of the Indian business landscape