Customer Success Manager

Job Title : Customer Success ManagerLocation : PuneWork Type : On-SiteExperience - 8 - 12 YearsNotice Period - 30-60 daysAbout ARA's Client - Robotics and Automation InnovatorARA's Client is a pioneering organization in the field of robotics and automation. They are dedicated to transforming warehouses and distribution centers with their advanced mobile robotics systems. Founded in 2019, the company is rapidly expanding its footprint across India, Europe, and North America, backed by prominent investors.

Their culture emphasizes innovation, operational excellence, and a customer-first approach.Role SummaryThe Customer Success Manager will be the primary point of contact for enterprise customers post-deployment, ensuring operational excellence and high fleet availability. They will manage multiple customer sites and collaborate with various teams to drive customer success.Key ResponsibilitiesOwn post-deployment customer success across assigned enterprise accounts.Build trusted relationships with Operations Managers and executive stakeholders.Conduct regular business reviews to discuss fleet performance and operational KPIs.Serve as the primary escalation point for customer concerns.Capture customer feedback and translate it into actionable inputs for product teams.Identify opportunities for account expansion and long-term customer growth.Monitor fleet dashboards and proactively identify operational risks.Prepare fleet health reports and present operational performance trends.Must-Have QualificationsStrong customer relationship management skills.Experience managing enterprise B2B customers.Excellent communication and stakeholder management abilities.Strong analytical and problem-solving skills.Experience managing customer escalations and operational issues.Ability to interpret operational data and present actionable insights.Nice to HaveExperience with Robotics, AMRs, or Warehouse Automation.Familiarity with fleet management systems.Experience with data visualization tools like Power BI or Tableau.Behavioral CompetenciesStrong ownership mindset.Excellent stakeholder communication.Ability to thrive in fast-paced environments.Continuous learning and problem-solving mindset.Why Join UsARA's Client is at the forefront of robotics innovation.They offer a dynamic work environment with rapid growth opportunities.The role allows for significant impact on customer success and operational excellence.Employees are encouraged to continuously learn and develop their skills.