Customer Service Representative

Hi All,

We are hiring for Customer Support Executive Fraud & Disputes (Chat Process)There should be no career or education gap more than 1 Year in resume.Batch start Date:16th June 2026(Tuesday)

Role & responsibilities

Job Title: Customer Support Executive Fraud & Disputes (Chat Process)Location: TIPCO Plaza, MaladShift: 24/7 Rotational ShiftsWork Mode: Chat ProcessBenefits : both side cab (In odd Hours only ) Role OverviewWe are looking for a detail-oriented Customer Support Executive to handle fraud and dispute-related queries for debit and credit cards via chat support. The role involves assisting customers with unauthorized transactions and ensuring quick resolution. Key ResponsibilitiesHandle customer queries related to card fraud and transaction disputes via chatInvestigate suspicious or unauthorized transactionsRaise and track dispute cases as per process guidelinesProvide accurate and timely resolutions to customersEnsure compliance with banking policies and security protocolsMaintain high quality standards in communication and documentation

Preferred candidate profile

Eligibility CriteriaGraduate in any disciplineMinimum 1 year of experience in customer serviceCIBIL Score: 670+ (mandatory)Strong written communication skillsThere should be no career or education gap more than 1 Year in resume. Skills RequiredGood analytical and problem-solving skillsAttention to detailAbility to handle sensitive situations calmlyTyping speed: 30 WPM with 90% accuracy

Feel free to contact on Thanks & Regards,Sohail KhanTalent Acquisition Teleperformance.M I