Customer Service Representative

This part‑time position requires 18–30 hours per week with an hourly rate of £12.75. Responsibilities Welcoming customers with a friendly face Processing bets and assisting with customer queries Helping customers by demonstrating how to use betting terminals Building relationships with customers and providing excellent customer service Championing safer gambling at all times Supporting managers with shop displays and opening/closing activities as required Working Patterns Stores operate between 8am and 10pm, Monday to Sunday. Shifts are scheduled on a rota basis and may change; they include evenings and weekends.

Benefits Annual pay review and performance bonus scheme 28 days holiday pro‑rata, plus an extra paid day for your birthday Employer matched pension contributions up to 4% Discounts at high‑street shops, cinemas and holidays Training and development opportunities with career progression from within Qualifications Age 18 or older (legal requirement) Passion for delivering great customer service Strong interpersonal and empathy skills, able to engage customers from all walks of life #J-18808-Ljbffr