Customer Service Representative

Customer Service Representative Location: 19 King Edward Street, Perth, Scotland, PH1 5UG Contract type: Full-time Hours: 35 per week Salary: £12.75 per hour Overview Customers come to William Hill to experience more than just betting. As a Customer Service Representative you will be at the heart of that experience, putting customers first and building relationships in the community. Responsibilities Welcoming customers with a friendly face Processing bets and assisting with customer queries Demonstrating how to use betting terminals Building relationships with customers and providing excellent service Championing safer gambling at all times Supporting managers with shop displays and opening/closing activities as required Working Patterns Shifts are scheduled on a rota basis, covering various opening times between 8am–10pm, Monday to Sunday, and include evening and weekend work.

What you need to be successful Age 18+ (legal requirement) Passion for delivering great customer service Strong interpersonal and empathy skills with the ability to engage customers from all walks of life Benefits Annual pay review and bonus scheme 28 days holiday entitlement each year (pro rata) 1 paid birthday day off each year Pension plan with up to 4% employer match Discounts on high‑street shops, cinemas, and holidays Training and development opportunities with promotion from within #J-18808-Ljbffr