Customer Service Executive

Job description

Job Title: Customer Support Executive (Voice / Blended

)

Department: Customer Success, Service & OperationsEmployment Type: Full-Time, PermanentRole Category: Voice / Blend

ed

Job DescriptionRoles & ResponsibilitiesHandle customer queries through phone calls, emails, and chat channels.Provide timely and accurate solutions to customer concerns and issues.Deliver excellent customer service by actively listening and understanding customer needs.Maintain a professional and empathetic approach while interacting with customers.Ensure quick resolution of issues with a focus on customer satisfaction.Meet key performance metrics such as:Average Handling Time (AHT)First Call Resolution (FCR)Customer Satisfaction (CS

AT)