Associate Operations Manager

Account Portfolio Recognize team's overall influence to the account P&L and manage expenses responsibly Active participation in forecasting and budgeting process Active participation in the business review process internally and externally Manage any aging issues with client bill collections Audit and verify accuracy of all invoices, billing accruals, and client reporting Familiar with contract schedules & contractual terms and have the ability to execute against them

Client Relationship Management Develop strong client relationship and partner to provide innovative solutions to solve client needs and long term business strategy Develop and refine client processes and procedures, identify areas for improvement and implement solutions needed to streamline work-flow and increase operating efficiency

Compliance Management Monitor assigned accounts to ensure compliance with EEO/OFCCP or other comparable regulatory processes impacting recruitment pertinent to the requisitions supported Ensure assigned accounts are meeting diversity goals when applicable Monitor account activities to ensure compliance with contractual agreements

SLA Management Ensure all team members are meeting internal RSR SLAs Responsible for meeting customer and candidate satisfaction targets Compile data and produce presentable reports for SLA review Coordinate, as needed, with Reporting Team to make any changes or improvements to reports Responsible for performing root cause analysis if/when SLAs are not being met and provide creative process improvement recommendations needed for correction.

Monitoring of Staff Coach and mentor team and provide assistance as needed to reach goals Assess/survey quality of work delivered by team based on established performance measures and specific client feedback Provide the Talent Manager with a summary regarding the quality of work provided by all resources to ensure there is an accurate perception of work completed Collaborate with Talent Manager to create action plans for individuals needing improvement to reach client satisfaction targets Follow established metrics, goals and expected performance levels for all team members within assigned account portfolio and identify areas of improvement, provide feedback and coaching when appropriate Recommend training where necessary to develop skills and techniques Coordinate the training to be delivered to new team members on account specific tasks and systems