Quality Assurance Manager - Remote

Description &

Requirements

Maximus is currently hiring for a Quality Assurance Manager to support our Missouri Enrollment Broker project. This is a full time remote opportunity. The Quality Manager is responsible for overseeing the daily operations for the Quality Assurance team, and for creating efficient business partnerships to meet business goals.

The project will be a multi-channel contact center that will support multiple clients throughout the state of Missouri. *This job is contingent upon contract award.* At Maximus we offer a wide range of

benefits

to include: - Competitive

Compensation

Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance

benefits

and discounts on Auto, Home, Renters, and Pet insurance. - Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Unlimited Time Off Package - Enjoy UTO, Holidays, and sick leave, - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing

education

and development. - Employee

Perks

and Discounts - Additional

benefits

and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential

Duties

and

Responsibilities

- Oversee the day-to-day functions of the Quality Assurance (QA) department. - Manage an effective quality assurance program that monitors and resolves issues before they become problems. - Supervise the development and regular update of policies and procedures. - Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers. - Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate

requirements

. - Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures. - Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution. - Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department. Minimum

Requirements

Bachelors degree in relevant field of study and 5 years of relevant professional

experience

required, or equivalent combination of

education

and

experience

. - Must be willing and able to travel up to 25% of the time as business need dictates. - Lean Six Sigma

experience

with a minimum of Yellow Belt Certification required. -

Experience

managing direct reports remotely required. -

Experience

with designing, implementing and reporting customer satisfaction surveys required. -

Experience

with standardized quality tools required. -

Experience

with call and voice monitoring platforms required. -

Experience

with a large-scale telephony system required. -

Experience

with Client Relationship Management (CRM) platforms required. -

Experience

with contract compliance and quality platforms required. -

Experience

with statistical processes required. - Premium contact center billing

experience

required. - Financial

experience

with Oracle preferred. Home Office

Requirements

- Internet speed of 20mbps or higher required (you can test this by going to www.speedtest.net). - Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router. - Must currently and permanently reside in the Continental US. EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency Maximus

compensation

is based on various factors including but not limited to job location, a candidates

education

, training,

experience

, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximuss total

compensation

package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of

benefits

to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off.

Compensation

ranges may differ based on contract value but will be commensurate with

job duties

and relevant work

experience

. An applicants salary history will not be used in determining

compensation

. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment.

If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations. Minimum Salary $ 80,000.00 Maximum Salary $ 95,000.00