WORK FROM HOME - CUSTOMER SUPPORT EXECUTIVE

Customer Service Executive - Clapham Junction Customer Service Agent (6 MONTH FIXED TERM CONTRACT) Reporting to: Customer Service Team Leader Based: This is a hybrid role with 3 days a week in the office at our HQ in Clapham Junction and the rest working from home. Variable Working Hours, 40 hours per Week within Monday - Sunday 8am-8pm as required. Assessment process: 1st stage will be a short one-way video interview, with a written exercise and MS Teams interview for a second stage.

Here at The Gym Group we believe we are simply the best in our industry! We are now on the lookout for a Customer Service Agent to join our amazing Operations Team. The Gym Group is not like your average gym!

To our members we're the lowest cost nationwide 24/7 Gym with over 230 gyms and counting! We take steps into new areas with a real and authentic purpose - It's our mission to break down barriers to fitness for all. We offer a fantastic place to work in a great working culture.

We have been recognised as by The Sunday Times as one of The Best Places to Work which is all down to our great leaders and exceptional teams. We may be one of the leading budget gym chains in the UK but there's nothing budget about our investment into our people. We're recognised as a disability confident and inclusive employer which is something we are truly proud of.

We have a brilliant team and opportunities for development and growth with support for success. Having recently undertaken some huge projects from a digital point of view and our plans are to keep being innovative, creative and agile in all that we do. Resolving member queries utilising live chat, tickets and social media, data protection as well as formalised complaint routes.

Deliver excellent customer experience in line with the operational member service plan. Deliver customer service that puts the member at the forefront, but always keeps the business interests in mind Deliver performance to KPI target levels, whilst delivering a good quality written communication as required as part of the Quality Assurance process. Managing the Quality Assurance process and ensuring the executives responses are of the highest quality.

Enthusiastically engage with members and prospective members online Escalate issues to management proactively Engage in support the Team Leaders with ways to improve systems, processes & efficiencies. Support the operations team with requests, member support and additional support where required. To enrich our great team, we are looking for a Customer Service Team Agent who embraces their role, the team and our culture.

Experience in working in a contact centre working across multiple channels including digital & phone is of benefit. You're customer service centric ~ You're customer service centric so you know what good looks like & you are passionate about service delivery. You have good communication skills - you like writing and talking!

You're confident about asking for help when you need it. We may close the role to applications early if we have significant interest, so if you're interested in applying please try to do so ASAP! If you have a disability or condition that makes it difficult for you to complete your application online please email your cv to recruitment@thegymgroup.com or alternatively call the TGG Recruitment team on 0203 319 4838 and someone will be more than happy to support you.