Vice President, Client Success - West (REMOTE)

Position Summary

The Vice President, Client Success (VP) is responsible for cultivating positive, long‑term relationships across the EnableComp client base in partnership with internal EnableComp operations and sales leadership. The VP interacts with customers on an executive level, acting as an extension of the client; understands and communicates agreed upon expectations to internal departments; and increases the market share of business by providing service that meets and exceeds customer expectations. Through ongoing communication, the VP delivers the highest level of client service and ensures product and service success at each client site.

Job Responsibilities

• Client Relationship/Management: 25%
• Collaboration with other EC functions: 25%
• Client Business Reviews and Meetings: 25%
• Introducing and selling new solutions to existing clients, including having a target sales quota: 25%
• Participate in entirety of Client Lifecycle: sales process, implementations, project go‑lives, business reviews, and identification of additional cross‑sell opportunities.
• Oversee all Client Success activities for designated clients within the assigned region.
• Manage 4‑5 directors of Client Success, mentoring and leading the team to hit all goals.
• Coordinate with Senior Vice President, Client Success to ensure all job duties are executed professionally and timely in accordance with EnableComp standard.
• Act as an “ambassador” for a fast‑paced, detail‑oriented supportive team, facilitating friendly, courteous, efficient, and well‑presented service to assigned clients.
• Manage KPI metrics visible to the EnableComp ELT team and Board of Directors, including NPS scoring and client retention goals.
• Use a consultative approach to best serve each client, ensuring the right services are delivered at the right time to meet each client’s needs.
• Review, understand and track assigned client’s performance goals, meeting regularly to highlight EnableComp’s value proposition and ROI across product lines.
• Ensure EnableComp’s monthly and quarterly reporting packages are generated, delivered on time, and reflect pertinent metrics and benchmarks.
• Collaborate with internal teams to develop and implement client‑specific strategies and action plans for communication, resolution of open items, and maximization of current and future revenue, including identification of cross‑sell opportunities.
• Schedule and attend regular meetings or conference calls with assigned clients to discuss status and reports, ensuring appropriate EnableComp team members contribute.
• Develop agendas and presentation materials, create meeting summaries, and generate deliverables.
• Assist implementation with the roll‑out of process updates and manage client deliverables post‑implementation.
• Maintain a high level of customer satisfaction at all organization levels.
• Identify cross‑sell opportunities within the client base and, when necessary, elevate them to the outside sales executive for applicable territory/client.
• Participate in internal client account review meetings (sales forecast, at‑risk, etc.).
• Use independent judgment and discretion in relation to responsibilities detailed above.
• Perform other duties as required.

Requirements & Qualifications

• Bachelor’s Degree in Business, Sales/Marketing or related field.
• 7‑10 years of demonstrated account management experience in the healthcare technology industry, specifically engaging hospital revenue cycle management.
• Equivalent combination of education and experience will be considered.
• Experience with claims billing and IT/EDI systems preferred.
• Experience with CRM software (e.g., Salesforce.com).
• Strong computer proficiency and proficiency with basic office applications, including MS Office (Word, Excel, Outlook).
• Timely and regular attendance.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Special Considerations & Prerequisites

• Practice and adhere to EnableComp’s Core Values, Vision, and Mission.
• Demonstrate polished professional presentation skills for developing and communicating analytics, results, and ROI to all stakeholders.
• Strong passion for serving the needs and expectations of the client.
• Self‑starter, able to work independently and collaborate with internal departments and leaders.
• Excellent written and oral communication skills.
• Experience managing stressful situations effectively through difficult conversations, identifying obstacles, developing action plans, and presenting to management.
• Consultative relationship style, team player, positive‑can‑do attitude.
• Strong analysis and problem‑solving skills.
• Ability to manage conflicting priorities while remaining adaptable and flexible.
• Up to 30% travel required.

EnableComp is an Equal Opportunity Employer M/F/D/V. All applicants will be considered for this position based upon experience and knowledge, without regard to race, color, religion, national origin, sexual orientation, ancestry, marital status, disability or veteran status. We are committed to creating and maintaining a workforce environment that is free from any form of discrimination or harassment.