TELUS Bilingual Customer Service Representative

Join TELUS as a Bilingual Customer Service Representative, focusing on pension administration support. Use your language skills to assist clients with essential pension information and benefits. In this role, you will serve pension plan participants by responding to their inquiries about benefits and eligibility criteria, providing timely and precise information.

You'll also assist with pension documents and online services while maintaining accurate records of all client interactions. Your problem-solving skills and empathy will be crucial for addressing client concerns effectively. Key Responsibilities: • Handle inbound and outbound client calls regarding pensions • Address pension inquiries with precision and clarity • Provide support for pension documentation and services • Maintain accurate client interaction records • Collaborate with internal teams for complex issue resolution Requirements: • Bilingual in English and French with strong communication skills • Customer service experience, ideally in a call center • Proficiency in Microsoft Office suite, especially Excel • Excellent attention to detail and problem-solving abilities • Capacity to manage confidential information Utilize your bilingual skills to provide TELUS clients with meaningful assistance regarding their pension benefits. #J-18808-Ljbffr