Technical Support Engineer North Vancouver

Join DarkVision as a Technical Support Engineer in North Vancouver, BC, to ensure smooth operations of our Software, Hardware, and Cloud Services. Drive technical troubleshooting and support for our internal team. In this on-site role, you will collaborate with Software Quality Assurance, Data Analysis, and Operations teams.

Your mission will be to respond to support requests, troubleshoot issues, and help improve our technology solutions. The position emphasizes direct technical support and participation in product development to enhance overall efficiency. Key Responsibilities: • Respond to support requests and troubleshoot issues promptly • Participate in on-call rotations and after-hours support • Document knowledge base articles and troubleshooting guides • Communicate effectively with stakeholders on issue resolutions • Identify automation opportunities for system testing Requirements: • Post-secondary education in IT, computing science, or engineering • Experience in technical support for diverse users • Familiarity with Linux and Windows operating systems • Knowledge of networking concepts and troubleshooting • Understanding of cloud services like AWS Leverage your technical support expertise to enhance system performance and collaboration at DarkVision. #J-18808-Ljbffr