Technical Project Manager

Project Manager – Shopify eCommerce

As a Project Manager, you will be responsible for leading Shopify eCommerce projects from inception to launch, ensuring seamless execution across design, development, and integration phases. While this is not a hands‑on development role, you must have a strong technical understanding of Shopify, third‑party integrations, and custom development approaches to guide project execution effectively. You will proactively identify gaps, risks, and opportunities, collaborating with engineers, designers, QA, and stakeholders to keep projects on track.

Your ability to manage scope, budget, and timelines while maintaining profitability will be key to your success.

Key Responsibilities

• Define and document clear project plans, timelines, and milestones for Shopify builds and integrations.
• Work closely with software engineers and QA to establish an execution strategy, ensuring the right technical solutions are chosen.
• Ensure all project requirements—including features, integrations, and theme customizations—are clearly defined and documented.
• Maintain a detailed understanding of effort estimation, resource allocation, and technical feasibility for each project.
• Proactively manage scope, ensuring that out‑of‑scope requests are either reined in or processed via formal change orders.
• Act as the primary liaison between clients, developers, designers, and other stakeholders.
• Provide clear, proactive communication regarding project status, priorities, next steps, and risks.
• Ensure detailed and organized documentation in project management tools, tickets, and client communications.
• Surface and elevate risks early to prevent delays or budget overruns.
• Monitor project progress and course‑correct as needed to maintain schedules and budgets.
• Ensure a defect‑free launch process, coordinating testing, bug tracking, and resolution efforts.
• Maintain a balance between process and flexibility, adjusting workflows to fit project complexities and constraints.

Key Skills

• Working knowledge of the Shopify ecosystem, including platform features, apps, and integrations.
• Analytical mindset with strong business acumen.
• Ability to thrive in a fast‑paced environment with multiple clients and projects.
• Excellent verbal, written, presentation and interpersonal communication skills.
• Self‑motivated, detail‑oriented, level‑headed and positive under pressure.
• Proficiency in project management tools such as Google Suite, Slack, Basecamp, JIRA, Harvest and Forecast.

Experience

• 3‑5 years of experience in an eCommerce environment, ideally as a Project Manager, eCommerce Manager, or similar.
• Bachelor’s degree in Advertising, Marketing or a related field.

Compensation

Salary range for this fully remote position is $60k to $90k, depending on experience and location.

Benefits

• Remote Work
• Paid Vacation
• Half‑Day Fridays All Year
• Remote Home Office Stipend
• Profit‑Sharing
• Professional Development

Account Manager

The Account Manager (AM) is the connector between our clients and our team. You will manage the day‑to‑day relationship with assigned accounts, ensuring clients feel supported and projects stay on track. This includes staying on top of emails, Basecamp messages, scheduling meetings, preparing agendas, writing recaps, and documenting next steps.

You will also help shape how our team supports client growth and build long‑term strategic conversations.

Key Responsibilities

• Serve as the day‑to‑day point of contact for assigned clients, responding quickly and clearly to emails and Basecamp messages.
• Schedule and run client meetings, including preparing agendas, taking notes, and sending recaps with documented next steps.
• Ensure information flows smoothly between clients and internal teams by capturing feedback, assigning tasks, and tracking deliverables.
• Support new client onboarding by setting clear expectations and aligning on our processes.
• Draft briefs, collect assets, and ensure client feedback is accurately documented for the team.
• Collaborate with Project Managers to keep projects on track, on budget, and aligned with client goals.
• Build strong client relationships and foster trust through responsiveness, clarity, and consistency.
• Monitor project health and timelines, communicating proactively about risks or changes.
• Learn and apply e‑commerce strategies, contributing insights and recommendations that help clients improve their websites.

Key Skills and Strengths

• Organization & detail orientation: Skilled at keeping track of multiple priorities, deadlines, and details.
• Strong written and verbal communication: Able to write clear, professional emails and lead client conversations with confidence.
• Working knowledge of Shopify: Familiarity with managing content, products, or apps in Shopify.
• Ownership mindset: Takes responsibility for follow‑through and problem‑solving.
• Strategic curiosity: Interested in e‑commerce trends, tools, and tactics.
• Collaboration: Able to balance client needs with input from designers, developers, and strategists.
• Adaptability: Comfortable juggling multiple accounts in a fast‑paced environment without losing focus.
• Proficiency with tools like Google Suite, Slack, Basecamp, and project tracking software (Jira, Harvest, Forecast).

Experience

• 2‑4 years of experience in an e‑commerce, SaaS, or agency environment.
• Prior role in account management, client success, or a client‑facing e‑commerce or merchandising role preferred.
• Agency experience is a plus.
• Bachelor’s degree in Marketing, Business, Communications, or a related field.

Compensation

Salary range for this fully remote position is $80k to $95k, depending on experience and location.

Director of Strategy

Lead and elevate the strategic output across all of our client engagements. Oversee a team of specialists spanning CRO, retention marketing, SEO, and GEO, ensuring that strategic recommendations are cohesive, data‑informed, and deeply connected to the broader business goals of the brands we serve.

Key Responsibilities

• Lead and mentor a team of strategists across CRO, retention, SEO, and GEO disciplines.
• Establish and maintain strategic standards and frameworks that ensure consistency and quality across all client engagements.
• Partner with account and project teams to translate client business objectives into actionable strategic roadmaps.
• Conduct strategic reviews of ongoing work to identify opportunities for optimization, cross‑channel integration, and improved performance.
• Stay current on industry trends, platform changes, and emerging best practices in e‑commerce, CPG, and omnichannel retail.
• Contribute to new business efforts by shaping strategic approaches for pitches and proposals.

Skills

• Deep understanding of e‑commerce retention strategies, including email and SMS lifecycle marketing, loyalty programs, and subscription models.
• Familiarity with omnichannel dynamics for CPG brands and how DTC, retail, wholesale, and marketplace channels interact.
• Ability to connect dots across channels and disciplines to see the bigger picture.
• Strong communication skills with the ability to present strategic recommendations to senior client stakeholders.
• Bias toward action and iteration over perfection, with the ability to move quickly while maintaining quality.
• Natural inclination toward developing people and helping team members level up under your guidance.

Experience

• 7+ years of experience in digital strategy, e‑commerce, or performance marketing, with at least 3 years in a leadership or management role.
• Experience overseeing or collaborating closely with specialists in CRO, SEO, paid media, or analytics.
• Direct experience working with CPG brands or other e‑commerce verticals, with a track record of managing ongoing client relationships that have led to measurable results.

Freelance Designer

Collaborate with our team in leading and executing digital‑focused projects on an ongoing, retainer basis. Projects include e‑commerce experiences, web/mobile apps, extending visual guidelines to new assets, and researching and applying e‑commerce best practices to all designs.

Key Responsibilities

• Ideate and execute on creative concepts that map back to the client’s business goals, audience, and vertical.
• Maintain high standards among the team and ensure only the best work is shared with the client.
• Lead client meetings and workshops as requested and delegate tasks to junior team members.
• Challenge clients on their requirements and advise on best practices.
• Take and develop briefs from the account team into execution, contributing to and driving the process with internal and client teams.
• Provide scoping estimates for new and ongoing client work as requested.
• Continuously experiment with new tools and technologies, prototyping with existing ones.
• Provide thoughtful and constructive feedback during presentations and critiques of junior team members’ work.

Skills

• 4+ years of agency experience, with demonstrated expertise in digital design; product design experience is a bonus.
• Solid knowledge of industry tools and understanding of designing intuitive and responsive user experiences.
• Strong digital and web vocabulary; can speak confidently to clients about web platforms, design implementation, and functionality.
• Ability to work efficiently under pressure and tight deadlines.
• Strong project management and organizational skills, and ability to communicate with external teams and clients alike.
• Meticulous attention to detail in all deliverables.
• Proactive planning to ensure all deadlines are met.

Experience

• 4+ years of agency experience preferred.
• Experience with Google Suite, Slack, Basecamp, Criteo, and related project tracking software.