Technical Project Manager

Duties & Responsibilities

• Act as primary technical contact for the brand/retail customer
• Work with the sales team to demo and present our products to customers
• Support the sales team to answer technical questions from customers
• Help propose technical solutions to meet customer requests and desired experiences
• Communicate and explain customer technical requirements to the internal technical and product development team
• Manage project requirements and schedules. Work with internal teams to get approval for project plans
• Work closely with the customer to ensure deliverables meet all requirements and pass certification processes
• Triage software issues and work closely with the development team and customer to debug any issues
• Host weekly project calls with the customer and internal teams to update all parties on project status.

Skills & Qualifications

Technical Skills

• Possess basic understanding and knowledge of scripting/programming
• Familiarity with Java, Python, Swift, Jquery, React is a plus
• Experience with and knowledge of API’s (Application Program Interface) is a plus
• Experience testing software solutions is a plus
• Solid trouble‑shooting and communication skills

Project Management & Customer Experience Skills

• Knowledge and experience with Agile and project management tools (Jira) is a plus
• Strong communication skills, both verbal and written, and extremely resourceful
• Excellent presentation skills. Must be able to present, demonstrate and promote our software products to customers confidently and with enthusiasm, while addressing questions about features, functions, benefits and competitive products
• Outstanding organizational skills to manage multiple deliverables and track / manage action items
• Experience seeing projects through the full life cycle
• Excellent analytical skills
• Proven ability to solve problems creatively
• Experience working under tight deadlines and in a fast-paced environment.
• Excellent complex problem solving and critical thinking skills
• Experience using Microsoft Office tools

Education & Experience Requirements

• Bachelor's degree in IT related field or technical certification
• 3+ years working experience in a project management capacity, including all aspects of process development and execution.
• Experience working with large enterprise clients
• Experience working with enterprise software deployment project is a plus
• Experience working with offshore development teams (Preferred)
• Beauty industry experience (Preferred, but not required)