Technical Customer Support Specialist

Become a Technical Customer Support Specialist at Spellbook and deliver top-notch support solutions to our clients. Use your technical acumen and problem-solving skills to streamline customer interactions.

This position offers a chance to work with lawyers, helping them optimize their workflows through technology. You will tackle support tickets, conduct training sessions, and create valuable self-service resources. Ideal candidates will demonstrate at least two years' experience in similar roles.

Key Responsibilities: • Manage customer inquiries via support tickets and live chats • Facilitate 1:1 and group training calls • Resolve issues in collaboration with the Engineering team • Analyze customer feedback for actionable insights • Update Help Centre articles and educational materials

Requirements: • 2+ years in a technical customer support role • Comfort in leading small group training sessions • Familiarity with customer support tools like Intercom • Excellent communication skills, both verbal and written • Detail-oriented with strong problem-solving skills

Drive customer success and enhance their experience with Spellbook's innovative solutions. #J-18808-Ljbffr