Tech Lead - MSP Support

Job Title: Tech Lead - MSP SupportLocation: (WFH) About Us:Sentient an Ascend Company is a fast-growing accounting outsourcing firm serving a diverse portfolio of clients across the United States. With a highly skilled team based in both the U.S. and India, we specialize in delivering fully customized accounting solutions tailored to meet the unique needs of clients.Leveraging the power of AI, process automation, and a scalable suite of services, Sentient empowers CPA firms to enhance efficiency, reduce costs, and focus on strategic growth. Our commitment to quality and innovation ensures that our clients receive accurate, timely, and value-driven support.We are proud to be an Ascend Partner Firm. enabling us to deliver exceptional service and results to clients nationwide.For more Info: Sentient an Ascend Company & AscendAbout Ascend:Ascend empowers entrepreneurial CPAs to grow with a modern platform that brings accounting firms into the new age.

We are recognized among Accounting Today's Top 100 firms, with 18+ regional partner firms under our umbrella.Backed by Alpine Investors, a people-focused private equity firm, Ascend is reimagining how regional accounting firms operate by combining deep expertise with cutting-edge technology.Learn more at and .We're building AI-native, scalable engineering systems to modernize the way accounting is done.Our team culture is open, collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. We also have opportunities for our team to work on cross-skilled projects. Quality of the work and the documentation is our top priority.

By focusing on tools, functionalities, and automation, we continue to raise the bar on quality and deliver greater value to our clients.

Experience: 8+ years ,

Work hours:weekly 45 hoursDay shift Wednesday - Friday - IST 5.30AM- 2.30 PMEvening shift Saturday and Sunday- IST-7.30 PM - 4.30 AMMonday/Tuesday off

Recurring management and maintenance tasks

work with clients on password resets, new user account creation (domain and email), and SSL VPN troubleshooting.follow up on server and firewall alerts coming from our monitoring software.Patch management, endpoint protection status, and other maintenance tasks.Backup verifications on Datto and Axcient tools, verify success. resolve those failures internally or raise to vendor.

Technologies/platforms/tools

• Connectwise (PSA software) - ticketing and CRM•Connectwise Automate (RMM software) - remote monitoring and management software, including ScreenConnect for remote device management.•IT Glue - documentation platform software (very common with MSPs)•Vendors important in solution stack we use/resell:MicrosoftSophos (multiple cloud security solutions) and firewallsDatto and Axcient (backup)Auvik (network monitoring)