Team Lead

JOB PURPOSE

To be able to provide swift and defect free documentation to customers, ensure each document meets customer requirements mentioned in SOP. All documents to be reverted in time with due diligence to prevent claims , avoid penalties, legal actions for ZIM Integrated Shipping

KEY AREAS OF RESPONSIBILITY -include but are not limited to the following

Deliver Superior Customer Experience

• Ensure each document is handled within the agreed timeline• Ensure each document is handled with care with zero defects and achieves the require quality level• Meet vessel cut off's and other deadlines• Understand the processes by country/Account and deliver expectations• To meet and exceed Productivity targets.• Correspondence with customers for any queries, clarifications and amendments• Providing accurate, detailed and complete information "the first time and every time"• Communicate with internal and external customers constructively and in the most professionalmanner, thereby instilling confidence in the customers• To be able to identify gaps and work with team leader to improve processes and enable efficiencygains Meets/Exceed Customer Satisfaction Survey Targets• Flexible to work in shifts

New Migrations/Organization ChangesWork closely with Team Leaders to ensure process migrations/ organization changes are properly executedEnsure successful implementation of migrations / changes as per plan / guidelines/frameworks provideddegree /Diploma in Exports/Imports ManagementMeet/Exceed new migration targets/expectations

Continuous improvement and low cost providerIdentify areas for improvement in service delivery ( data quality / productivity / customer requirements)Proactive analysis of operational steps to identify waste with supporting data and benefitsImplements signed off changes assisting in actual benefits Uphold Company Image Ensure Company vision, values & ethics are upheld within team at all times through professional behavior / by being a role model for the team

Knowledge and Qualification

Technical Skills

Graduate in any field. Preferred Diploma or degree in Foreign trade /Imports Export mgmtCompute proficient, with Typing speed of at least 30 WPM & 100% accuracy2 years of experience in Shipping , Logistics ,freight forwarding documentationMS Office ProficiencySoft Skills

Customer Service orientation and empathic listening.Effective communication (verbal & written)Strong Interpersonal skillsAbility to work diligently under pressureWorks well within the team environment to establish constructive ideas or solutions that meet organizational objectives and makes improvement in own areaAssists in establishing a strong commitment amongst work group members and keeps a positive team environment.Reacts to situations with a sense of urgencyPositively embraces change.Evaluates all system features and its utility to end customer and proposes and makes changes bearing that in mind.Understands and implements systems and Technical knowledge in day to day activities to improve operations.