TCS Service Delivery Management Role

Join TCS as a Service Delivery Manager, where your expertise in Microsoft technology and project management will pave the way for exceptional service delivery in the banking sector. As a key player at TCS, this role involves ensuring the delivery of IT services through a profound understanding of service management frameworks like ITIL. You will lead projects, improve processes, and maintain client relationships, focusing on high-quality service delivery and client satisfaction.

Strong analytical and communication skills are vital. Key Responsibilities: • Implement improvement activities for service processes • Manage critical incidents with effective communication • Ensure compliance with service delivery standards • Analyze business needs and recommend technology solutions • Collaborate with Project Managers on project objectives Requirements: • Deep understanding of application support on Microsoft platforms • Banking industry experience required • Project management and analytical skills • Excellent relationship-building abilities • Adaptability in supporting after-hours service Contribute to TCS's mission of excellence in service delivery in your new role. #J-18808-Ljbffr