Specialist

Job Title: Technical Support Analyst AutoCAD / Revit / 3DS MaxCompany: Movate (formerly CSS Corp)Experience: 3 to 5 YearsLocation: BangaloreEmployment Type: PermanentShift: Rotational ShiftWork Mode: Hybrid

Job Description:

We are hiring a Technical Support Analyst to provide support for Autodesk tools including AutoCAD, Revit, and 3DS Max. The role involves assisting users in the AEC domain with technical queries, troubleshooting issues, and ensuring seamless tool usage.

Key Responsibilities:

Provide technical support for AutoCAD, Revit, and 3DS Max usersHandle installation, activation, and licensing-related issuesPerform L1 troubleshooting for configuration and technical problemsGuide users on drafting, BIM modeling, and visualization workflowsManage customer queries via chat, email, and phoneEscalate complex issues to higher support teamsMaintain accurate case documentation and reports

Required Skills:

Hands-on experience with AutoCAD, Revit, 3DS Max (minimum 2 mandatory)Knowledge of BIM modeling, drafting, and visualization workflowsExperience in technical troubleshooting (L1 support)Familiarity with AEC domain (Architecture/Civil/Interior Design)Experience in ticketing tools and escalation handlingStrong communication and problem-solving skills

Education:Degree/Diploma in Architecture / Civil Engineering / Interior Design or related field

Key Skills:

AutoCAD, Revit, 3DS Max, BIM, Technical Support, Autodesk, AEC Domain, L1 Support, Troubleshooting, Ticketing Tools, Licensing, Installation Support