Servicenow Developer

What Youll Be Doing (position summary):

The ServiceNow Developer is responsible for the detailed technical design, development, and implementation of applications on the ServiceNow platform. This role transforms business requirements into technical solutions, designs, codes, and tests programs, and plays a key part in database management and application support. The incumbent exercises considerable judgment and autonomy, conducting impact analysis and providing technical feedback and recommendations, while ensuring compliance with all regulatory and information security standards.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How Youll Succeed (responsibilities):

Application Development:

• Design, develop, code, and test end-to-end application solutions using the ServiceNow platform, including ITSM, SecOps, and FSO modules.
• Develop custom applications using ServiceNow AppEngine and integrate APIs as required.
• Review, analyze, and modify programming systems, including coding, testing, and debugging.

Systems Implementation & Integration:

• Participate in and conduct technical design, development, and integration of cross-functional, multi-platform application systems.
• Support the development and implementation of database management solutions, including Oracle, MS SQL, and Postgres.

Troubleshooting & Technical Support:

• Work closely with business and technology partners to address business and client impact issues.
• Ensure adherence to all regulatory and information security standards and policies in all aspects of application management.
• Provide technical guidance on the business implications of application development projects.

Relationship Management:

• Build and maintain strong relationships with technical team members, clients, vendors, and peers.
• Lead discussions, ask the right questions, and ensure problems/issues are identified and resolved.
• Communicate complex technical information clearly and effectively to stakeholders.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborates with peers within and outside the work unit to identify, discuss, and resolve business and technical issues related to application development and support.
• Interacts regularly with business stakeholders, technology teams, and external vendors to define and deliver solutions.
• Works closely with Fraud/Fusion Line of Business (LOB) to ensure alignment with business needs and priorities.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

• As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines, and controls.

AUTHORITIES/DECISION RIGHTS:

• As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

JOB DIMENSIONS:

• Supports multiple business lines and application areas, including Fraud/Fusion LOB.
• Works with diverse technology platforms and cross-functional teams.

KNOWLEDGE AND SKILLS:

Education: Bachelors Degree or higher in Computer Science, Information Technology, Software Engineering, Information Systems, or closely related technical disciplines.

Experience: 4-5 years as an Application Developer/Support and Integration Specialist, with hands-on ServiceNow development experience in ITSM, SecOps, or FSO modules.

Technical Skills:

• ServiceNow development, AppEngine, and API integration.
• Database management: Oracle, MS SQL, Postgres.
• Application production support, logical thinking, troubleshooting, and organizational skills.
• Familiarity with microservices, Java/Golang, application containerization (nice to have).
• DevOps tools: GitHub, Jenkins, GitHub Actions, JFrog, JIRA, Confluence (nice to have).

Other Skills:

• Strong relationship management and communication skills.
• Ability to work collaboratively and drive collective success.
• Strong analytical and problem-solving skills.
• Ability to embrace and champion change.
• Demonstrated alignment with CIBC values of trust, teamwork, and accountability.

WORKING CONDITIONS:

• This role operates within a normal office environment with little exposure to adverse working condition.

About CIBC

CIBC is a leading North American bank, with a history of more than 150 years of living our purpose - to help make your ambition a reality. Client relationships are at the centre of our strategy, and our growth is enabled by a highly engaged and connected global team. From digital banking to community impact, were proud to drive progress for our clients and our communities.

Recognized for our culture, award-winning innovation and community investment, CIBC continues to evolve by putting people and progress at the centre of everything we do.

About CIBC India

CIBC India is a technology and operations hub in Hyderabad, where youll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether youre driving innovation in digital banking or streamlining client onboarding, youll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: youll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging.

We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If youre ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in theCandidate Privacy Statement(https://www.cibc.com/content/dam/cibc-public-assets/int/documents/candidate-privacy-statement-in-en.pdf).