Service Desk Lead

Role: Service Desk leadLocation:Bangalore, ChennaiExp: 5-7 yrsMode of interview : VirtualMust Have Skills: Technical and system expertise: Networking, Active Directory, DNSProven customer support experience via phone, remote tools, and ticketing systemsExcellent analytical, communication, written, verbal, and presentation skillsStrong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issuesTime management, teamwork, and collaboration across cross-functional teamsAbility to identify/diagnose issues, categorize/record queries, and advise users on appropriate actionsOwnership to monitor issues start-to-resolution and escalate per matrixGrooming team members to influence upskilling and productivityWell organized, able to multi-task with minimum supervision and quick learning skillsStrong interpersonal and negotiation skills to collaborate with infra/network/app teamsGood to have:Well organized with ability to multi-task and work with minimum supervision with quick learning skills.Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issues