Senior Operations Manager at TruStone

Lead operational strategies with TruStone Financial as a Senior Operations Manager in Mississauga, ON. Drive performance excellence across national teams while managing resources effectively. TruStone Financial is seeking a Senior Operations Manager to oversee its National Operations team.

This pivotal role reports to the Director of Operations and focuses on streamlining processes in Contracting, Customer Service, and Investments. The ideal candidate will champion operational effectiveness and foster an inclusive workplace culture. Key Responsibilities: • Develop capacity planning strategies for optimal resource allocation • Identify and implement process improvements to enhance productivity • Provide mentorship and performance management to a hybrid team • Manage the operational budget and ensure cost-effectiveness • Establish and monitor Key Performance Indicators (KPIs) Requirements: • 7–10 years of progressive management experience • At least 10 years in the MGA or insurance industry • Proven ability to manage hybrid teams across jurisdictions • Strong analytical and problem-solving skills • Exceptional negotiation and relationship management skills Bring your operational leadership and analytical expertise to advance TruStone's mission in the financial advisory sector. #J-18808-Ljbffr