Senior Manager- HR Operations

About PorterAt Porter, we're on a mission to move a billion dreams by building the most trusted, efficient, and seamless logistics platform in India. We started in 2014 with a simple vision - to transform intra-city logistics through technology. Today, Porter is a late-stage startup, serving millions of users across 21+ cities, backed by marquee investors like Tiger Global, Lightrock, and Sequoia.We solve real-world problems - from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.With a sharp focus on user obsession, ownership, and collaboration, we're building a workplace where people thrive when they take bold bets, move fast, and build with empathy.If you're looking to work where scale meets purpose, complexity fuels learning, and culture isn't an afterthought, Porter is the place. Role OverviewWe are looking for a Senior Manager - People Operations to lead and scale our People Ops team with a strong focus on operational excellence, process standardization, and system-driven execution.This role will own the end-to-end employee lifecycle operations, ensuring accuracy, compliance, and scalability while building robust systems and processes to support a fast-growing organization.The role requires a combination of strong execution rigor, systems thinking, and team leadership, along with the ability to partner closely with Rewards, PBPs, Payroll, and Business Leaders to enable efficient and data-driven people decisions.This is a high-impact leadership role responsible for building a future-ready People Ops engine, not just managing day-to-day operations. Key Responsibilities1. People Operations Ownership (End-to-End)Own and govern complete employee lifecycle operations:onboarding, BGV, HRMS management, letters, transfers, promotions, separations, F&F, etc.Ensure high accuracy, timeliness, and SLA adherence across all processesBuild strong operational controls and governance mechanisms2. Process Excellence & SOPsDesign and implement standardized, scalable SOPs across all People Ops processesDrive process simplification and elimination of redundanciesEstablish clear SLAs, audit frameworks, and quality benchmarks3. Digitization & SystemsLead HRMS optimization (Darwinbox or equivalent) and drive system adoptionIdentify and implement opportunities for automation and digitizationReduce manual dependency and build self-serve and scalable workflowsManage implementation of helpdesk, LMS, Engagement etc. tools and vendor management.4. Audit, Compliance & Risk ManagementEnsure compliance with labor laws, statutory requirements, and internal policiesLead internal audits and ensure zero-leakage, zero-compliance gapsBuild strong documentation and audit-ready systems5. Stakeholder ManagementPartner with PBPs, Payroll, Rewards, Finance and Business Leaders to support operations and decision-makingAct as a trusted advisor on People Ops feasibility, risks, and process implicationsEnable smooth execution of compensation cycles, policy rollouts, and org changes6. Team Leadership & Capability BuildingLead and develop a team of 4-5 People Operations professionals.Set clear goals, track performance, and build capability depth within the teamDrive a culture of accountability, accuracy, and continuous improvement7. Continuous Improvement & ScaleBuild a future-ready People Ops engine that can scale with business growthUse data and insights to identify bottlenecks and improvement areasDrive initiatives that improve employee experience and operational efficiency

Skills & Experience6-10 years of experience in People Operations / HR OperationsProven experience in managing end-to-end employee lifecycle operations at scaleStrong exposure to HRMS systems (Darwinbox preferred)Experience in process design, SOP creation, and operational scalingStrong understanding of compliance, audits, and HR governanceDemonstrated experience in team management and capability buildingProven experience with people analytics and reporting