Senior Local IT support (Senior Field Service Engineer)

This role is ideal for professionals with strong expertise in end-user computing, desktop support, workplace technologies, network troubleshooting, and onsite IT operations who enjoy solving complex technical challenges and delivering exceptional user experiences.Key ResponsibilitiesProvide advanced onsite IT support, including deskside, walk-in, floor, and VIP support.Handle complex L2/L3 technical issues and escalations across devices, operating systems, applications, and workplace services.Support onboarding, offboarding, device deployments, and workplace transitions.Manage the lifecycle of end-user devices, including laptops, peripherals, and printers.Troubleshoot network connectivity issues involving LAN, Wi-Fi, VLAN, and IP-related problems.Support Teams Rooms, conference room AV systems, and collaboration technologies.Assist with physical infrastructure activities, including cabling validation, rack and stack coordination, and infrastructure troubleshooting.Perform root cause analysis (RCA) and drive continuous service improvements.Collaborate with Service Desk, Network, Infrastructure, Security, and Workplace teams to ensure seamless IT operations.Required Skills End User Computing (EUC) Support Desktop Support & Workplace Technologies Microsoft Outlook, Teams, OneDrive, OneNote Intune / SCCM Administration & Troubleshooting ServiceNow & ITIL Processes Network Fundamentals (LAN/WAN/VLAN/IP) AV & Collaboration Technologies Device Lifecycle Management Incident & Problem Management Root Cause Analysis (RCA)Desired Profile6-8 years of experience in IT Support, Field Services, Workplace Support, or End User Computing.Strong troubleshooting and incident management experience.Experience supporting enterprise users and VIP stakeholders.Hands-on exposure to device deployment, onboarding, and workplace technology environments.Excellent communication and stakeholder management skills.Ability to work effectively in a global and multicultural environment.EducationBachelor's Degree in Information Technology, Computer Science, Engineering, or a related discipline.