Salesforce Technical Delivery Manager

As a Salesforce Technical Delivery Manager, you are responsible for the end-to-end delivery of Salesforce programs while ensuring technical excellence, architectural integrity, and delivery quality. You act as a bridge between business stakeholders, architecture, and delivery teams, ensuring Salesforce best practices, scalable integrations, and secure implementations across clouds.

This role combines delivery leadership, technical oversight, and client engagement, with scope across Sales, Service, Marketing, Data Cloud, and AI capabilities.

Responsibilities

Delivery & Program ManagementOwn end-to-end delivery of Salesforce projects from proposal, kick-off, delivery, through invoicing and post-go-live supportEnsure commitments on scope, timeline, budget, quality, and risk management are met across multiple workstreamsLead delivery governance, reporting, and escalation managementSupport Sales during solutioning, estimations, and proposal phases.

Technical & Architectural OversightEnsure Salesforce solutions are technically sound, scalable, and aligned with VISEO standardsOversee solution architecture across Salesforce clouds and integrations (API, MuleSoft, middleware, third-party systems)Drive adoption of Salesforce best practices, DevOps, CI/CD, and environment governanceEnsure compliance with data security, privacy, and regulatory requirementsReview and validate technical designs, integration approaches, and deployment strategies

Client & Stakeholder ManagementMaintain strong, trusted relationships with client stakeholdersCommunicate clearly with business, technical, and executive audiencesAct as a primary escalation point for delivery and technical risks

Team Leadership & Capability BuildingLead, coach, and mentor delivery teams (technical leads, developers, consultants)Support recruitment, onboarding, upskilling, and certification of Salesforce resourcesPromote a culture of quality, accountability, and continuous improvementCoordinate with onshore, offshore, and multi-vendor teams

Profile

Bachelor’s degree in IT, Computer Science, Engineering, or equivalent8–12+ years of experience in consulting or digital delivery roles6–10+ years of hands-on Salesforce program delivery experienceProven experience delivering complex, multi-cloud Salesforce implementations

Strong understanding of:Sales Cloud, Service Cloud, Marketing Cloud, Commerce CloudIntegrations (APIs, MuleSoft, middleware, external systems)Salesforce DevOps (Salesforce DX, Git, CI/CD, release management)Solid background in project / delivery management methodologies (Agile, Hybrid, Waterfall)Experience managing regional or multi-country delivery programsExcellent communication, leadership, and stakeholder management skills