Sailpoint Technical Support Coquitlam

Purpose Ensure candidates have solid communication skills, customer interaction experience, and minimum SailPoint ISC functional knowledge. Communication Skills (Mandatory) Ability to clearly explain technical concepts in easy, customer-friendly language Comfortable participating in and leading customer calls Structured communication approach (problem -> analysis -> solution) Transparent written communication (emails, chat responses) Asks clarifying questions and avoids assumptions Customer Interaction Experience (Mandatory) Direct customer-facing experience (calls, demos, troubleshooting, KT sessions) Experience handling customer queries independently or with minimal support Understanding of customer expectations around clarity, timelines, and ownership SailPoint ISC Functional Knowledge Basic understanding of SailPoint Identity Security Cloud and its purpose Awareness of identity lifecycle concepts Conceptual understanding of authoritative vs authentication sources High-level understanding of connectors Awareness of Tenant Connectivity activities #J-18808-Ljbffr