Restaurant Department Manager: Lead Service & Teams

This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. The franchisee is the employer and is responsible for all employment matters. 

Responsibilities

Managers lead shifts every week, ensuring customers receive a fast, accurate, friendly experience at every visit. Some managers also lead departments. Their responsibilities may include managing assigned systems, such as Training, Food Safety, and Inventory Management; setting goals; delegating tasks to their teams; following up; and reporting results to their team and other managers.

The Guest Service Department Manager ensures that crew and managers deliver a great customer experience, that sales promotions are executed well, that all service staff are trained in service procedures, and that the Front Counter McCafé and Drive‑Thru areas are organized for the best service.

The Kitchen Department Manager ensures the restaurant delivers high‑quality food quickly, that food is always safe, food cost is controlled, and all kitchen staff are trained in production procedures, including new menu items.

The People Department Manager ensures the restaurant hires qualified crew, trains them well, and schedules them to meet sales and profit goals. This manager also ensures crew get a good start at the restaurant and are recognized and motivated throughout their tenure. 

Qualifications

Previous managerial experience is preferred, ideally within a restaurant, retail or hospitality environment. We seek positive team players with flexible schedules who enjoy a fast‑paced environment. Must be 18 years or older.

Benefits

• 15-25 days paid vacation
• 10 paid holidays, anniversary splash and an 8‑week sabbatical every 10 years
• Education through Archways to Opportunity, including opportunities to earn a high school degree, college tuition assistance and English classes as a second language
• Medical, dental and vision coverage
• Pre‑tax flexible spending accounts
• Short‑ and long‑term disability, life and accident insurance
• Paid leaves of absence
• Service awards
• Employee Resource Connection
• Adoption assistance
• Matching gifts program

Equal Employment Opportunity

McDonald’s Corporation and McDonald’s USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate‑owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally‑recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company.