Reservation Manager - Revenue Management - Jumeirah Bali (National Talent)

About Jumeirah:Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Jumeirah Bali is a water-inspired sanctuary in Uluwatu, with architecture that pays tribute to the lost Majapahit Empire. Perched on a limestone cliff with sweeping ocean views, the all-villa resort blends Balinese charm with Arabian hospitality, offering private pools and panoramic views. Guests can enjoy a range of dining options, the Talise Spa featuring Bali’s first hammam, and a fitness centre.

About the Job:An exciting opportunity has arisen for a Reservation Manager to join Revenue Management in Jumeirah Bali.The main duties and responsibilities of this role:Oversee the delivery of internal and external service, quality, and commercial performances as per Central Reservations KPI objectives.Work closely with hotel reservation teams to maximize revenue opportunities and reduce operational inefficiencies.Attend meetings related to reservations and share relevant insights on performance and trends.Monitor automated reservation services to ensure optimal capacity and resolve any service degradation.Monitor and follow up on guest complaints, ensuring relevant solutions are provided by coordinating with other departments.Ensure training of new colleagues in the department and hotels is planned and scheduled in advance.Oversee all aspects of people management, including development, target setting, reviews, and performance.Complete monthly KPI reporting to the Director of Reservations and Director of Revenue for the hotel.Act as a point of contact for reservations with external partners, managing and maintaining relationships.Act in the absence of the Director of Reservations and perform other duties as required by management.

About you:The ideal candidate for this position will have the following experience and qualifications:

Experience as an Reservation Manager or equivalent role in a 5-star hotel/luxury property.Proficiency in spoken and written business English.Excellent knowledge of PMS Systems.

About the Benefits:At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.Benefits include:

Locally competitive salary and incentive structureHealth care and insurance benefitsOpportunities for internal mobility within our global networkColleague discounts on food, beverage, and hotel stays worldwide