Remote Digital Producer - Project/ Program Management

Job Code - Digital Producer - Project/ Program Management

Work Location - Remote

Duration - 3 year contract

Key Roles and Responsibilities

• Single point of contact for all team information
• Have holistic view of the end-to-end customer experience by acting as the bridge between CX and external partners.
• Facilitate CX engagement, including scheduling, project kick-offs, tracking, and reviews
• Ensure team solves problems through Design Sprints, designing, prototyping, and validating through user research
• Advocate for the customer experience by identifying all sources available of customer data and making connection
• Manage and oversee the gathering of all assets in appropriate repositories. Present work is reviewed and approved by leadership and respective stakeholder teams
• Act as POC for escalations and resolve blockers