Ranger - Dunluce Castle

Our client is looking for 2 Rangers to be based at Dunluce Castle Rate of Pay: £13.69 per hour Start Date: ASAP Location: Based at Dunluce Castle Hours: Subject to change as required by business need.

3-week repeating rota. Working 5 days out of every 7. 1 weekend off in every 3.

Winter hours 08:30 - 16:30

Summer hours 0900 - 1700 Role Details: Job Purpose

• Provide support to the site management in the presentation, maintenance and conservation of State Care Monuments.
• Provide support to the site management in the management of visitor access to State Care Monuments.
• Provide support to the site management in the facilitation of events and activities at State Care Monuments.
• Provide support to the site management in the delivery of visitor services at State Care Monuments.
• Provide support to the Premises Officer in the management of assigned buildings.
• Provide support to site management in monitoring the delivery of projects.

Main duties and responsibilities of the post holder will include:

1.Visitor Services:

• Issuing admission tickets and receipts
• Cash handling Version
• Sale of goods
• Reconciling receipts against cash taken
• Carrying out stock control checks
• Escorting / supervising groups
• Assisting with the preparation, organisation and running of events.
• Giving guided tours and talks.
• Assisting with the preparation and setting up of displays/exhibitions, enhanced experiences and interpretative materials.
• Helping the public, answering questions and making visitors feel welcome.
• Assisting the facilitation of externally run events and usage of sites.

2.Site Presentation:

• Outdoor maintenance including grass cutting, hedge trimming and fencing.
• Cleaning and minor maintenance of buildings.
• Ensuring site furniture / signage is well presented (installation, inspection and routine maintenance).
• Maintain the general upkeep and presentation of Departmental vehicles, plant and machinery.
• Litter / dog foul collection and bin emptying.
• Conducting visitor surveys including completion of questionnaires.
• Animal and plant control.
• Operating specialist equipment / machinery (for which training will be provided).
• Operating a range of tools and equipment, which may include hand tools, minor plant, machinery, and vehicles following the delivery of required training.
• Driving Departmental vehicles.
• Upkeep of and collection of data from visitor number counters
• Health and Safety Compliance with Health and Safety requirements including:
• Lone working policy and procedures.
• Highlighting any issues at sites.
• Carrying out site inspections.
• Responding to and remedying issues identified in Health and Safety audits / inspections.
• Assisting with carrying out risk assessments and fire evacuation drills.
• Following up any issues arising.
• Maintaining records accurately.
• Timely and accurate recording of all accidents and 'near miss' incidents.
• Awareness of the correct response to an emergency situation.
• Other Duties:
• Providing cover for designated State Care sites and assisting with their operational running to include evening and weekend work.
• Opening, closing and checking the security of sites and car parks. Setting alarms where appropriate.
• Patrolling sites / buildings and enforcing byelaws as an 'authorised person' as set out on warrant cards where appropriate; encouraging responsible behaviour by the public.
• Operating audio visual, IT and camera equipment.
• Use of NI Civil Service IT systems.
• Maintaining and recording site information, such as complaints, visitor numbers and patrol reports.
• Supporting the establishment of and maintaining good working relationships with local landowners, local councils and local community groups and the general public.
• Providing a high-quality service to all customers Essential Criteria: 1. 1 years' cumulative experience gained in 2 or more of the following areas:
• Maintenance of sites for public access.
• Maintenance of property or land for natural or built heritage.
• Maintenance of heritage sites for public amenity.
• Promotion of built or natural heritage through the presentation of guided walks/tours, interpretative materials or assisting in running public events.

AND

• 1 years' cumulative experience gained in a customer facing role (this can be concurrent with Point 1 above)

AND

• A full Category B driving licence, valid for Northern Ireland that will enable the candidate to carry out the duties of the post in full. • 5 passes grade C or above at GCSE or equivalent, which must include English Language and Mathematics - Certificates are required as proof.
• Access NI will be required for this role Desired - 1. 1 years' experience in using ground maintenance equipment on public amenity sites.
• 1 years' experience in assisting with property and premises management including undertaking, recording and reporting Health and Safety inspections on public amenity sites.