Project Coordinator and Customer Support

Project Coordinator and Customer Support

245 Fairview Mall Drive, North York, Canada | Posted on 09/17/2024

Job Title: Project Coordinator and Customer Support Specialist

Join Our Growing Team as a Project Coordinator and Customer Support Specialist

– Where Innovation Meets Sustainability

We are seeking a dynamic individual to join our team in the role of Project Coordinator and Customer Support Specialist. In this position, you will be responsible for managing customer accounts while providing exceptional customer service and support.

Responsibilities

1. Take ownership of client accounts. Build and maintain strong relationships with clients to understand their needs and preferences.
2. Serve as the primary point of contact for customer inquiries, complaints, and requests. Address customer concerns promptly and professionally, always ensuring a positive customer experience.
3. Work closely with internal teams, such as sales and finance to ensure timely delivery and resolution of customer issues.
4. Identify and resolve issues or discrepancies in a timely manner.
5. Offer technical assistance and troubleshooting support to customers experiencing issues. Collaborate with the technical team to resolve complex problems and provide solutions tailored to customer needs.
6. Maintain accurate records of customer interactions, transactions, and account activities in the CRM system.

Qualifications / Education

1. Strong communication, interpersonal, and problem‑solving skills.
2. Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
3. Attention to detail and a commitment to delivering high-quality service to customers.
4. Has a strong phone presence and possesses a customer‑centric approach.
5. Time management.
6. High school or equivalent.
7. Previous experience in customer service is a requirement.
8. Previous experience in account management is preferred.