Process Document Control (Yogyakarta)

Job Description:Analyzing and gathering all the requested information into SOP/TGU draft, to ensure that the SOP/TGU compiled in accordanceFollow-ups the requester related to the completeness of the information needed in the SOP/TGU, to make SOPs/TGU in accordance with the standardsDevelop all information relating to the data and information needed to be socialized to the team, to ensure that information (both new and refreshment) can be given to each team memberReviewing the approved SOP/TGU draft to ensure that the latest information shared to team members is relevant and appropriateIn collaboration with the Customer Operations Team in terms of identifying daily operational problems, in order to revise/adjust/add information in the SOP/TGU as an improvement in the futureUpdating SOPs/TGU regularly, in order to meet banking regulations related to risk controlCompile, collect, and send periodic reports relating to Progress Update/Information Tracker to provide accurate information to the C-OPS team Requirements:Bachelor Degree in any MajorMin. 3 (three) years of experience as part of an SOP (Standard Operating Procedures and Document Control) team or in compliance within banking, financial institution or contact center environmentsStrong written and verbal communication skills in both Indonesian and EnglishGood knowledge of SOPUnderstanding of regulations and business processes in the banking industryProficiency in document processing tools, data processing, Microsoft Office, and Google WorkspacePlacement: Yogyakarta