Operations Support Analyst

Job Role - Operations Support Analyst Location - New York, NY - Onsite 10004 Duration - 12 months

Primary Responsibilities: - Business Management supporting CAO for TEClientO (Transformation, E*TRADE, Client Onboarding, KYC Ops) n within Wealth Management Operations - Partner with Finance, Operations leads, and HR supporting Senior Leaders - Strategic support for executive communications - Manage complex processes and/or support significant process management/project efforts

-Analyze and expose ambiguous, complex issues or non-standard issues, identify risks, root causes and propose future actions, tracking through to resolution

-Build and manage relationships with business unit partners, other *** infrastructure departments, and external contact points in Client organizations

- Maintain the financial health of the organization while responding to new challenges, including developing the annual budget and forecasts (eg: expense and headcount), managing vendor engagements (eg: contract negotiation, RFPs), and managing the hiring pipeline (eg: prioritization, approvals)

- Manage annual budget and liaise with Central WM Operations COO and Finance proactively to address new risks or changes in business priorities that may impact TEClientO (sub-silo) financials and organization.

- Execute group's vendor strategy by partnering with sourcing on bid process, reviewing task orders, on-boarding onshore / offshore consultants & tracking engagements to completion

- Manage & implement group's location strategy commitments

- Partner with recruiting & hiring managers to manage open requisitions & offer approvals

- Maintain transparency on the state of the organization through metrics, project plans, and status reports

- Create and develop executive-level presentations for meetings with Wealth Management business partners and senior Operations leaders and define business cases to drive key initiatives.

- Exhibit an ability to balance multiple, changing priorities in a dynamic and fast-moving work environment.

- Support recurring and ad hoc reporting & requests

Skills Required: - Minimum 4-5 years experience supporting operations - fluency in excel and ppt - familiarity in financial forecasting, headcount and vendor management - exhibit an ability to balance multiple, changing priorities in a dynamic and fast-moving work environment- support recurring and ad hoc reporting - ability to take initiative and thrive in a collaborative, team environment Front-to-back knowledge of the processes, projects, systems, markets and instruments that influence their team with a comprehensive understanding of job-related operational/compliance policies and procedures - Ability to think commercially, understand the impact of initiatives, risks on the operational budget - Ability to address non-standard issues within area of expertise - Culture carrier and role model, representing and leading the Firm's core values to influence and motivate those around you - At least 4-5 years relevant experience would generally be expected to find the skills required for this role - Strong process management and analytical skills - Highly proficient with Microsoft Excel, Word and PowerPoint to perform analysis and develop presentations for senior management - Ability to take initiative and thrive in a collaborative, team environment.

ET_PB01