Operations Controller (Engineering Services)

Operations Controller - Office Based Birmingham Join a High-Performance Technical Service TeamLocation: Birmingham (B33)Type: Full-Time PermanentStarting Salary: £27,500Are you a natural organiser who thrives in a fast-paced environment? Do you enjoy being at the centre of operations-coordinating engineers, solving problems, and delivering exceptional customer service?This is an excellent opportunity to join a well-established technical services provider as a Service Coordinator, supporting engineers across Security, and Electrical divisions. You'll play a critical role in scheduling, customer communication, and ensuring smooth, efficient service delivery.Role OverviewYou will be responsible for:Scheduling Preventative Maintenance, Reactive Callouts, revisits, and Remedial WorksMaximising engineer utilisation and ensuring revenue targets are metActing as the first point of contact for customer calls and queriesCoordinating with engineers, customers, subcontractors, and internal teamsManaging subcontractor allocation and raising ordersMaintaining accurate job information and supporting accounts with required documentationEnsuring all work is completed within agreed timeframes and in line with KPIsSupporting the wider service team to deliver seamless national coverageThis is a varied and fast-moving role where you'll be a key contributor to operational success.What We're Looking ForEssential Skills:Excellent communication with customers, suppliers, engineers, and internal teamsStrong organisational skills with the ability to prioritise workloads effectivelyConfident in resolving customer issues and handling pressureCommercially aware with the ability to understand KPI dataCalm, adaptable, and resilient in a fast-paced service environmentIT literate across Word, Excel, and OutlookA proactive team player who takes ownership and delivers resultsDesirable Skills:Experience within Fire, Security, or Electrical service environments (training provided)Ability to learn quickly and work efficiently under pressureStrong attention to detail and disciplined approach to task managementGood knowledge of parts, products, or service workflowsWhy This Role Stands OutOpportunities for progression and developmentA supportive, collaborative service teamA role where your impact is visible and valuedA dynamic environment where no two days are the sameThe chance to build a long-term career within a strong, growing industryIf you're organised, commercially aware, and passionate about delivering high-quality service, this is a fantastic opportunity to take your next career step.