Operations Associate

High Five is hiring for a client who is a community of senior tech executives and founders, headquartered in Singapore with chapters in Southeast Asia and Australia. Membership is selective, focused on individuals with significant leadership experience.

Their purpose is to empower tech leaders to shape the future — by investing in transformative companies, inspiring bold thinking through educational events, and creating opportunities to build deep, trusted peer connections that drive lasting personal and professional impact.

The OfferHelp Drive Growth: Play a key role in delivering projects and supporting change initiatives that improve their platform, chapter operations, and automations, with a direct impact on member experience, engagement, and retention.Senior Exposure: Work closely with senior technology executives, founders, and chapter leaders across Southeast Asia and Australia, gaining unique exposure to high-calibre operators and investors.Flexible, High-Trust Culture: Enjoy 100% remote work, flexible working arrangements, and a high-performance culture inspired by leading global technology companies.

The JobAs Operations & Projects Specialist, you will support the day-to-day running of their operations and their chapters in Singapore and Sydney, while helping their systems and ways of working scale to future city chapters as we grow. You will help drive change and operational improvements, support efficient member-facing processes and systems, and maintain their CRM data and automations. The role also includes supporting member queries, producing their monthly newsletter, and maintaining visibility of member engagement for Leadership Team reporting.

Working cross-functionally with leadership, you will anticipate operational needs and bring a structured, project-minded approach to supporting their ongoing growth.

This role is ideal for someone who is organised, detail-oriented, and proactive, with strong communication skills.

Key ResponsibilitiesOperations & AutomationsEnsure the smooth daily operation of member processes, including monitoring automated workflows and completing manual tasks where required.Proactively identify and resolve issues with automations, escalating to technical resources where needed.Projects & ChangeLead initiatives to improve the platform and automations, focusing on optimising the member journey to increase long-term retention.Scope, plan, and manage operational improvement projects from initiation through to implementation.Maintain and refine process documentation and internal playbooks to reflect current workflows.Member Engagement & ReportingManage the general email inbox and WhatsApp communications, responding to common member enquiries and directing more complex matters to the appropriate team member.Prepare and distribute the monthly member newsletter.Build and maintain a dashboard to track key member activity statistics, providing regular visibility to leadership on engagement trends.The ProfileYou have at least 2 years of experience in an operations, projects, or change management role, with a preference for candidates who have worked directly with senior management.You have demonstrated experience delivering operational improvement projects or managing change in a fast-moving environment.Exceptional organisational skills, superb attention to detail, and timely responsiveness are a must.You are comfortable working with databases and able to query and visualise data for analytical and reporting purposes.You are comfortable working with and picking up digital platforms, including GSuite, AirTable, Zapier, PandaDoc, DocSend, and Mailchimp.You have the professional polish, including high-quality English written and verbal communication skills, and the ability to demonstrate grace and composure under pressure.Integrity and discretion in handling confidential information.

Who is High Five? We helps companies source, hire and pay tech talent in Southeast Asia - compliantly, without needing to set up a local entity. Our services include Talent sourcing, Employer and Agency of Record, and Global payroll.

For job seekers, we open the door to a world of opportunities - connecting individuals with roles in other countries that allow them to maximize their unique skills and fulfill their potential.(*) We regret to inform that only shortlisted applicants will be notified. All applications will be treated with strictest confidence.