Okta Engineer

What You'll Do:

• Take end-to-end ownership of customer questions and issues, including troubleshooting, root cause identification, and resolution• Write code and scripts using Okta APIs and SDKs to build user scenarios and reproduce issues• Collect information, document bugs, and collaborate with Engineering on API and product issues• Provide feedback to training and documentation teams to address common or emerging issues proactively• Meet or exceed customer expectations on response quality, timeliness, and overall experience• Deliver against customer experience and efficiency targets• Communicate effectively with customers through multiple channels (written, live chat, calls, in-person)• Identify process improvements and push creative thinking beyond industry standard practices• Support customers 24/7 across 3 shifts

What We're Looking For:

• 6+ years of experience in Okta support space• Okta Certification (required)• 3+ years of customer and technical support experience• Experience supporting Identity Access Management (IAM) solutions• Experience supporting LDAP, SSO, SAML, or WS-Fed protocols• Excellent analytical and organizational abilities at both high-level and granular levels• Strong customer service and communication skills across multiple formats• Ability to work independently with minimal supervision and collaboratively as part of a team• Ability to remain calm, composed, and articulate when handling challenging customer situations