Mortgage Operation Supervisor - must have exp

Mortgage Operation Supervisor Leicester / Ipswich / Bradford (multi-site)Are you an experienced administrator with a passion for leadership and delivering outstanding customer service? We're looking for an Mortgage Operation Supervisor to support the day-to-day running of a busy mortgage and protection administration team.This is a fantastic opportunity to step into a leadership role where you'll play a key part in driving performance, developing people, and ensuring a smooth customer journey from application through to completion.The RoleYou'll support the Administration Team Manager in leading a team of Case Handlers, ensuring applications progress efficiently while maintaining exceptional service standards.Key responsibilities include:Managing and motivating a team to achieve performance targets and SLAsSupporting mortgage and protection cases from submission through to completionCommunicating effectively with advisers, customers, lenders, solicitors, and other stakeholdersEnsuring all documentation is accurate, complete, and submitted on timeMonitoring case progress and keeping stakeholders informedDelivering coaching, feedback, and regular 1:1s to develop team membersMaintaining compliance with regulatory requirements and data protection standardsContributing to a positive team culture and leading by exampleDeputising for the Administration Team Manager when requiredWhat We're Looking ForExperience:Previous experience in an administrative leadership or supervisory roleBackground in financial services (mortgages and/or insurance preferred)Experience working with multiple stakeholdersSkills & Attributes:Strong leadership and team development skillsExcellent communication and organisational abilitiesHigh attention to detail and a methodical approachAbility to prioritise and manage multiple workloadsCustomer-focused with a proactive, solution-oriented mindsetResilient, adaptable, and motivated to drive resultsHigh level of integrity and professionalismWhy Apply?Opportunity to lead and shape a high-performing teamVaried and fast-paced role with real impact on customer outcomesSupportive environment with opportunities for developmentMulti-site exposure across the businessAdditional InformationTravel between sites is required, including occasional overnight staysOffice Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

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